Question 1

What documents do I need to rent a car?

Accepted Answer

A valid driving licence held for at least 2 years, a valid passport or national ID, and a credit or debit card in your name. International visitors should bring their passport and, where required for their country, an International Driving Permit alongside their home licence. Documents must be valid for your entire rental period and presented in original form at pickup.

Question 2

What's included in the rental price?

Accepted Answer

Comprehensive insurance, a 250 km/day mileage allowance, free delivery and pickup in Rabat-Salé, and 24/7 WhatsApp support. Optional extras like a child seat, additional driver, GPS, or chauffeur service can be added for an extra charge — ask your concierge when you book.

Question 3

Do you have a loyalty or rewards program?

Accepted Answer

We don't run a formal points or tier system today. Repeat clients and longer rentals are welcome to ask their concierge about preferential rates — every booking is handled personally, so let us know your history with us.

Question 4

What is your damage and insurance policy?

Accepted Answer

Every VITI CAR vehicle is fully insured, covering collision, theft, and third-party liability. As the renter, you remain responsible for damage caused by negligence, reckless driving, or a breach of the Moroccan Highway Code — see our Terms & Conditions for the full policy. Report any accident or damage to us immediately.

Question 5

What's your vehicle maintenance and cleanliness protocol?

Accepted Answer

Every vehicle goes through a thorough inspection and professional cleaning between rentals, along with manufacturer-recommended servicing and routine checks of tyres, fluids, brakes, and lights.

Question 6

What technology features do you offer in your vehicles?

Accepted Answer

Most of our fleet includes Bluetooth connectivity, USB charging, and a touchscreen display; many models also add a backup camera, GPS navigation, and driver-assistance features. Availability depends on the specific vehicle — check its listing on the Fleet page or ask your concierge.

Question 7

Do your rates change by season?

Accepted Answer

Yes — rates can be higher during peak travel periods (summer and the winter holidays) and lower during quieter months. Booking ahead generally secures the best price, and longer rentals (weekly or monthly) come with a reduced daily rate — see each vehicle's page for the exact tiers.

Question 8

Do you offer a corporate rental program?

Accepted Answer

Yes, we offer corporate rentals: recurring bookings, multiple drivers, or monthly billing. Reach out to your concierge on WhatsApp to talk through what you need.

Question 9

Can I take the vehicle outside Morocco?

Accepted Answer

Cross-border travel is not permitted without our prior written authorisation. If you're planning a trip outside Morocco, contact us before booking so we can confirm whether it's possible for your chosen vehicle.

Question 10

Do you offer vehicles for weddings, photo shoots, or events?

Accepted Answer

Yes, we provide vehicles for weddings, photo and film shoots, and other events. Tell your concierge what you have in mind and the dates, and we'll see what we can arrange.

Question 11

What are the benefits of a longer rental?

Accepted Answer

Weekly and monthly rentals come at a reduced daily rate compared to short bookings — see the pricing tiers on each vehicle's page. Longer rentals also get the same zero-deposit terms and free delivery as any other booking.

Question 12

Can I upgrade my vehicle?

Accepted Answer

Upgrades are offered based on availability at the time of your rental. If a better-category vehicle is free, your concierge may offer it to you — there's no guarantee, but it's always worth asking.

Question 13

What's your return policy?

Accepted Answer

Return the vehicle at the agreed time and location, with the same fuel level as at pickup. A short grace period applies for minor delays; returns beyond that may be billed for an additional day. Let your concierge know as early as possible if you expect to be late.

Question 14

What are your cancellation and modification policies?

Accepted Answer

Cancel 48 hours or more before pickup for a full refund, 1–48 hours before for a 30% refund, and less than 1 hour before for no refund. Date and time changes are free with 48+ hours' notice. See our full Cancellation Policy for every scenario, including no-shows, early returns, and extensions.

Question 15

Do you handle airport pickups and flight delays?

Accepted Answer

Yes — tell us your flight number when you book and we'll track it, extending our grace period if your flight is delayed. Delivery within Rabat-Salé, including the airport, is free.

Question 16

Do you offer any premium or VIP services?

Accepted Answer

Yes — every client gets a dedicated concierge over WhatsApp, available 24/7. For specific requests — a particular vehicle, a chauffeur, or a custom delivery arrangement — just ask and we'll do our best to accommodate you.

Question 17

How does the contract and verification process work?

Accepted Answer

Once you confirm a booking, your concierge verifies your documents (licence, ID, and card) over WhatsApp or in person at pickup, and you'll sign a rental agreement covering the vehicle, dates, and terms before driving off.

Question 18

What emails will I receive from you?

Accepted Answer

Booking confirmations, pickup reminders, and payment or return notifications related to your rental. If you subscribe to our newsletter, you'll also get occasional offers and updates — you can unsubscribe at any time.

Question 19

How do I get support if something goes wrong?

Accepted Answer

Message us on WhatsApp any time, day or night — that's the fastest way to reach a real person. You can also call or email us; see the Contact page for every option.

Question 20

What data protection measures do you have in place?

Accepted Answer

We collect only what's needed to process your booking and verify your identity, we never sell your data, and identity documents are deleted once your rental ends unless we're legally required to keep them longer. See our full Privacy Policy for details, including your rights under Moroccan data protection law.

Question 21

Is your site available in other languages?

Accepted Answer

Yes — the site is available in English, French, Arabic, Spanish, and Portuguese. Switch languages using the selector in the header; all prices are shown in Moroccan Dirhams (MAD).

Question 22

How do you verify my identity and documents?

Accepted Answer

Your concierge checks your driving licence, ID or passport, and payment card at pickup. For online pre-verification, you can also share clear photos of your documents over WhatsApp ahead of time to speed things up.

Question 23

What vehicle types do you offer?

Accepted Answer

Our fleet covers economy hatchbacks and sedans, family SUVs and crossovers, one sports model, two hybrids, and a nine-seat people carrier for groups. Browse the full range, with seats, luggage space, and specs for each, on our Fleet page.

Question 24

Can I list my own vehicle with VITI CAR?

Accepted Answer

We currently operate our own fleet rather than a vehicle marketplace, so we're not accepting outside vehicles at this time. If that changes, we'll announce it — feel free to reach out to ask.

Question 25

Do you deliver outside Rabat-Salé?

Accepted Answer

Yes, we deliver anywhere in Morocco. Delivery within Rabat-Salé is free; other cities such as Casablanca, Marrakech, or Tangier carry an additional fee — ask your concierge for a quote.

Frequently asked questions